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Free Booklet:
Power Up! Listening Skills for the 21st Century

    Listening at work   Listening Programs   Effective listening   Listening tools and programs  
 
 
Live Webinars
Learn excellent listening in small, digestible 60-minute live webinars with top listening experts. This format uses a remarkably new approach to learning through live webinars, telephone conferencing, training guides and practical application exercises. It provides a direct participation opportunity for anyone, anywhere. The webinars are:

1. HighGain MOREAR™ Listening Assessment
2. Getting Control of Your Listening Blocks
3. Training Your Attention
4. Creating Rapport
5. Demonstrating Understanding
6. Getting Others to Listen to You
7. Listening Across the Differences of Gender and Culture
8. Boost Your Listening Memory

Alternatively, you can combine most of the above modules into a single webinar: Dynamic Listening. It requires only one hour a week for six weeks.

2007 Schedule
To learn more

Listening Modules
HighGain MOREAR™ Listening Assessment
This online assessment is the starting point for deciding which webinar will best serve you. The MOREAR™ assessment shows how to use specific listening behaviors effectively in all situations. The 28 best practices are grouped into six categories: Memory, Openmindness, Respect, Empathy, Attention, and Response.

Fee: $45 • 30 minutes webinar/90 minutes total time investment.
Get Control of Your Listening Blocks
Listening blocks are the biggest impediment to listening effectively. They are the first place to explore how communication is selectively blocked. Listening blocks arise from perceptual filters that are generally formed unconsciously.

In this webinar learners identify their own key listening blocks, and observe on video multiple office interactions where listening blocks result in predictably poor outcomes.

Fee: $155 • 75 minutes webinar/165 minutes total time investment.
Training Your Attention
Paying attention takes effort! Research shows the average person pays attention for only 8 seconds at a time. Even when highly motivated, the duration for attention is only 20 seconds.

This telesession uses an 11-point progression to explore how we pay attention. Four attention-training techniques are taught, pulling from such diverse sources as Africa, Asia, and improvisational theater. We also share recent research from the University of Wisconsin on the implications of training your attention.

Fee: $145 • 60 minutes webinar/330 minutes total time investment.
Creating Rapport
In today's globally aware environment, rapport involves navigating a world of differences with ease. Good communicators are able to temporarily empathize with to the person they are talking to, and thereby learn as much as possible.

In this webinar, learners will take the Watson-Barker Listening Styles Assessment, which identifies four primary styles people prefer when listening: people, action, content, and time. We also cover additional ways to engender rapport.

Fee: $145 • 60 minutes webinar/210 minutes total time investment.
Demonstrating Understanding
This is the acid test of excellent listening: demonstrating, to the speaker's satisfaction, that you understood the message. This includes the factual and emotional content of the message, realizing what was not said, asking the right questions, and summarizing key points.

In this webinar we'll cover all these elements, using a combination of live role-play, discussion, and some video clips. Learners will find out when and how to confirm the emotions in a message-one of the vital ingredients in good teamwork and leadership.

Fee: $155 • 75 minutes webinar/135 minutes total time investment.
Getting Others to Listen to You
Modeling excellent listening is the best way to get others to listen to you. Additional ways include your word choice, body language, tone of voice, attitude, and how you give feedback.

Learners take an attitude quiz, get a brief guide to body language, and in the webinar, discuss making 'I' statements as well as practice giving quality feedback using 'I' statements.

Fee: $135 • 45 minutes webinar/180 minutes total time investment.

Listening Across the Differences of Gender and Culture
Many factors affect the way that we listen, but two of our strongest filters are gender and culture. Females and males have different brain structures, which helps explain why men are better at listening sequentially and women are better at multi-faceted listening.

The biological gender differences are consistent across cultures; however, cultural upbringing adds new dimensions to how we listen. Cultures teach us what to value and listen for, as well as acceptable listening behavior. In some cultures eye contact is synonymous with listening, but in others, eye contact is strictly taboo. Without being aware of cultural rules and norms, we can quickly misunderstand or send incorrect messages.

In this webinar, learners will identify how gender and culture influence the way that they listen. They will also acquire techniques to listen more effectively to the opposite gender and those from different cultures.

Fee: $155 • 75 minutes webinar/180 minutes total time investment.
Boost Your Listening Memory
Even when paying close attention while listening, research shows we forget much of what we hear within 24 hours. Add the challenges of paying close attention, and the general informational overload most people experience on a daily basis, it's no wonder that remembering what we hear is such a problem.

This webinar provides insight into why people forget, what influences recall, and what you can do to improve concentration and retention of names, procedures, details, facts and other relevant information.

Fee: $145 • 60 minutes webinar/150 minutes total time investment.

Dynamic Listening
The webinar series, one hour a week for six weeks, covers all of the above content, except memory, gender, and cross-cultural listening. HighGain's CORE™ listening model is covered in detail, and the components are presented in an integrated way. Participants work with each other in-between sessions to deepen the skills learned.

Fee: $475 • 360 minutes webinar/1150 minutes total time investment.