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Listening Quotes

"I only wish I could find an institute that teaches people how to listen.
Business people need to listen at least as much as they need to talk. Too many
people fail to realize that real communication goes in both directions."
Lee Iacocca
Former CEO
Chrysler Corporation


"I think the one lesson I have learned is that there is no substitute for paying attention."
Diane Sawyer
ABC Television Anchor

"At the bottom of things, most people want to be understood and appreciated."
The Buddha
"Seek first to understand, then to be understood."
Stephen R. Covey
7 Habits of Highly Effective People
"Instead of listening to what is being said to them, many managers are already
listening to what they are going to say."
"To say that a person feels listened to means a lot more than just their ideas get
heard. It's a sign of respect. It makes people feel valued."
Deborah Tannen
Author and Professor of Linguistics
Georgetown University
"June Rokoff, Senior VP for Software Development at Lotus credits her success in turning around the company's position in the software industry to building a team that listens: she made listening the culture of her team."
Glen Rifkin
New York Times
"The best salespeople are great listeners—that's how you find out what the buyer wants."
Larry Wilson and Spencer Johnson
Organizational Consultants
"Listening—and responding—to suggestions from employees and customers
was the key to winning."
Wainwright Industries
1994 Baldridge Award Winner
Shelly Reese
USA Today
"Just being available and attentive is a great way to use listening as a management tool. Some employees will come in, talk for twenty minutes, and leave having solved their problems entirely by themselves."
Nicholas V. Luppa
"I would say that listening to the other person's emotions may be the most important thing I've learned in twenty years of business."
Heath Herber
Herber Company
"Of all the skills of leadership, listening is the most valuable—and one of the least understood. Most captains of industry listen only sometimes, and they remain ordinary leaders. But a few, the great ones, never stop listening. That's how they get word before anyone else of unseen problems and opportunities."
Peter Nulty
National Business Hall of Fame
Fortune Magazine
"Without credible communication, and a lot of it, the hearts and minds of others are never captured."
John P. Kotter
Harvard Business School
"Listen, Ask, and Speak Up"
Operating Principle
Honda Motor Company
"Movie actors earn their living and learn their craft through listening and reacting."
Michael Caine

"So when you are listening to somebody, completely, attentively, then you are
listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it."
Jiddu Krishnamurti
Spiritual Philosopher

"A good listener tries to understand what the other person is saying. In the end he may disagree sharply, but because he disagrees, he wants to know exactly what it is he is disagreeing with."
Kenneth A. Wells

"We listened to what our customers wanted and acted on what they said. Good things happen when you pay attention."
John F Smith
Former CEO and President
General Motors

"For the first month, I listened, and I tried very hard not to draw conclusions"
before establishing his priorities for IBM's future.
Lou Gerstner
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