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Listening Quotes
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"I only wish I could find an institute that teaches people
how to listen. |
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"I think the one lesson I have learned is that there is no
substitute for paying attention." |
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| "At the bottom of
things, most people want to be understood and appreciated." The Buddha |
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| "Seek first to understand,
then to be understood." Stephen R. Covey 7 Habits of Highly Effective People |
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| "Instead of listening
to what is being said to them, many managers are already listening to what they are going to say." Anonymous |
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| "To say that
a person feels listened to means a lot more than just their ideas
get heard. It's a sign of respect. It makes people feel valued." Deborah Tannen Author and Professor of Linguistics Georgetown University |
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| "June Rokoff,
Senior VP for Software Development at Lotus credits her success in
turning around the company's position in the software industry to
building a team that listens: she made listening the culture of her
team." Glen Rifkin New York Times |
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| "The best salespeople
are great listeners—that's how you find out what the buyer wants." Larry Wilson and Spencer Johnson Organizational Consultants |
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| "Listening—and
responding—to suggestions from employees and customers was the key to winning." Wainwright Industries 1994 Baldridge Award Winner Shelly Reese USA Today |
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| "Just being
available and attentive is a great way to use listening as a management
tool. Some employees will come in, talk for twenty minutes, and leave
having solved their problems entirely by themselves." Nicholas V. Luppa |
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| "I would say that
listening to the other person's emotions may be the most important
thing I've learned in twenty years of business." Heath Herber Herber Company |
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| "Of all the skills
of leadership, listening is the most valuable—and one of the least
understood. Most captains of industry listen only sometimes, and they
remain ordinary leaders. But a few, the great ones, never stop listening.
That's how they get word before anyone else of unseen problems and
opportunities." Peter Nulty National Business Hall of Fame Fortune Magazine |
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| "Without credible
communication, and a lot of it, the hearts and minds of others are
never captured." John P. Kotter Professor Harvard Business School |
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| "Listen, Ask,
and Speak Up" Operating Principle Honda Motor Company |
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| "Movie actors
earn their living and learn their craft through listening and reacting." Michael Caine Actor |
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| "So when you
are listening to somebody, completely, attentively, then you are listening not only to the words, but also to the feeling of what is being conveyed, to the whole of it, not part of it." Jiddu Krishnamurti Spiritual Philosopher |
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| "A good listener
tries to understand what the other person is saying. In the end he
may disagree sharply, but because he disagrees, he wants to know exactly
what it is he is disagreeing with." Kenneth A. Wells |
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| "We listened
to what our customers wanted and acted on what they said. Good things
happen when you pay attention." John F Smith Former CEO and President General Motors |
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| "For the first
month, I listened, and I tried very hard not to draw conclusions" before establishing his priorities for IBM's future. Lou Gerstner CEO IBM |
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