High Gain - The Business of Listening  

For Organizations

For Individuals


Free Booklet:
Power Up! Listening Skills for the 21st Century

    Listening at work   Listening Programs   Effective listening   Listening tools and programs  
Privacy Polily

HighGain is committed to protecting the privacy of those who visit our website. As part of our normal operations, we collect different kinds information about our website visitors; however, we have structured our website so that people can visit HighGain on the web without identifying themselves or revealing any personal information. There are some things visitors can do while visiting our website if they prefer not to be tracked in any way. They can:

1. Choose not to submit information via web forms located within our website
2. Choose not to purchase within our online store
3. Choose not to opt-in to certain programs that are available on our website
4. Choose not to complete our surveys available on our website

This privacy policy describes the information we do collect and how that information is used to provide our visitors with the optimal online experience.

Types of Visits to Our Website and Information We Collect for Each

Visitors of highgain.com visit for different reasons. For the purpose of this privacy policy, we will classify these reasons (or activities) as browsing, submitting forms, purchasing and completing surveys. For each different type of activity, HighGain collects and stores different kinds of data for different reasons. They are:

1. Browsing - For visitors who are simply browsing or navigating through our website, we collect information about their computer and the pages they visit on our website in aggregate (not individual or personal information). This data is often referred to as clickstream or navigation data. We use this information for research, analysis and reporting so that we can improve our navigation, page structure and page content to help visitors find information more quickly and provide more value when they find what they are looking for on our website.

2. Submitting Forms - Certain pages of HighGain's website contain forms that allow visitors to request information about our services and solutions or to gain access to valuable resources (like assessments, booklets, articles, and newsletters) in exchange for contact information. In completing one of these forms, visitors may be required to provide contact information, such as their name, phone number and email address. HighGain may use the contact information from these forms to respond to the request, send the information requested or market to those individuals in accordance with the opt-in notice given on the form. We do not disclose any information we receive from these forms to third parties.

3. Purchasing - For purchasing in our online store or registering for events, we require visitors to give us their contact information so that we can complete their order/registration.

4. Completing Surveys - For surveys, we collect visitor responses to help us improve various aspects of our business based on aggregate and individual feedback provided. These surveys are sent via opt-in marketing programs or are made available on our website for visitors to participate if they so choose.

Opt-Out Policy for Email Publications

If visitors have opted in to receive any of our email publications, they can opt out of future publications by replying to any email they receive from us with 'Unsubscribe' in the subject line, or by following the "unsubscribe" instructions contained at the bottom of any email that we send to them. Also, in compliance with the CAN-SPAM Act, we provide our physical mailing address in all email communications for general correspondence and opt-out communications.


Information received from www.highgain.com is sent to a secure location on our external servers, at sonic.net, where it is then stored in a secure database. HighGain uses the highest levels of security to protect the integrity of our customer data, including Secure Socket Layer technology within our online store.


HighGain has placed email links on this site to allow visitors to contact us directly via email. The information visitors provide is used to respond directly to their questions or comments. Those comments may be stored to improve the quality of our site and our services.

Legal Disclosures

Click here for HighGain's legal policy regarding this website.

Questions About the Privacy Policy

If you have any questions or complaints about this privacy policy, the practices of this site or your interactions with this site, please contact:

HighGain, Inc.
Attn: Privacy
2150 Blucher Valley Road
Sebastopol, CA 95472-5306
privacy at highgain.com

Changes to this Privacy Policy

Any changes to HighGain's website privacy policy will be posted in this section.